FAQs

  • No! No reservations required. You can purchase a play pass in person when you arrive.

  • You don’t need to! We have discounts for each sibling in the family. Remember, adults are always FREE!

  • Our play area is strictly SOCKS ONLY. No shoes, no bare feet! This allows our little crawlers to explore freely. But don't worry if you forget, we have socks for sale available in all sizes. For our friends with different abilities who require the use of a stroller or wheeled device, we will clean your wheels before entering the play area.

  • Our rule is if your child is playing, we ask you to pay for them to do so.

  • Of course! We welcome children that are outside of our play area age group to participate gently. They can also help a younger friend or sibling play.

  • Yes! We do ask that all snacks and beverages (other than bottles and such, of course!) be enjoyed in our seating area and not on the play floor. We will have complimentary water and coffee. While we are not a nut-free facility, we ask that you DO NOT bring in any food with nuts or traces of nuts for the safety of our other guests, and please wash hands before playing. You also may NOT bring in a birthday cake or cupcakes during open-play hours.

  • Once you purchase a play-pass, you can stay and play as long as you like, during open hours.

  • We encourage you to feed your child wherever and however you feel comfortable, but please ask if you would like more privacy.

  • We are not responsible for any lost or stolen items. Please do a double-check before you leave! We do have a lost and found that is donated monthly.

  • No. Memberships MUST be used within an immediate family ONLY. You may not allow other families to use your passes at any time, even if they are visiting with you. They will need to fill out their own agreement and purchase whichever pass they like.

  • Yes, we accept cash, major credit cards, and Apple pay.

  • No. We do not allow parties of any kind during our normal business hours.